We are an independent, local charity and a member of the national Citizens Advice network.
We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We also work to improve the policies and practices that affect people’s lives.
We provide advice, information and advocacy to help people resolve the problems they face involving welfare benefits, housing, debt, money management, employment, immigration, consumer, and family and personal issues.
Our advice is free, confidential, impartial and independent.
We are an independent, local charity and a member of the national Citizens Advice network. We value diversity, promote equality and challenge discrimination.
“I cannot stress enough just how invaluable the advice I was given has been. It helped me and my husband no end. The staff were kind, non-judgmental, very efficient and easy to contact. We have slipped down the scale again now and I will be seeking their help yet again.”
“I was amazed at the fantastic service I received from every one of the advisers. The successful result of my claim was totally due to the support of Uttlesford Citizens Advice.”
Our Client Charter
What you can expect from us:
- A professional and confidential service
- Practical and realistic support, based on your needs
- Advice from credible information sources
- Respect for you and your situation
- A promise to do as we say – if we say we are going to call you, we will
- Open to feedback, admitting mistakes if made
What we ask from you:
- Respect for our team
- Timely arrival for meetings and phone appointments
- Telling us if you can’t make an appointment
- Understand that we will try our best for you
- Bring as much paperwork as you can
- When we busy, we thank you for your patience
Our Volunteer Charter
Volunteers can expect:
- A collaborative environment
- friendly and caring support
- comprehensive training; a culture where you are valued
- to celebrate and support diversity; encouraging and empowering supervision
- regular opportunities for one-to-one discussions, an open door policy
- honest and frank feedback if things are not working
What we need from our volunteers:
- Professionalism and high work standards
- respect for our clients and for colleagues
- care in the quality of advice – ask for help when needed!
- Patience and compassion, commitment, flexibility and curiosity – a willingness to learn
“I would like to express my gratitude for all the help and advice I received. The advisers were not just professional in the extent of their knowledge but also in their continual support and determination to make sure that I was always provided for. The staff and volunteers really do go above and beyond any expectation to make sure they explore any given situation as thoroughly as possible.”
“My problem was completely solved with the help of Citizens Advice. I would not have been able to do it without them. Everybody was extremely helpful and caring.”