Do you feel you’ve been treated unfairly or has something gone wrong? Perhaps you are worried you might have fallen prey to a scam?
How we can help
Contact the Citizens Advice consumer helpline on 0808 223 1133. The helpline adviser can give you practical and impartial advice on how to resolve your consumer problem; tell you the law which applies to your situation and pass information about complaints on to Trading Standards.
However, they cannot request a refund or make a complaint for you or take legal action on your behalf – if you need help to do this contact us.
To report a fraud, call Action Fraud on 0300 123 2040
“The advisers have been more than helpful, knowledgeable & have been very responsive in helping me with the issues I have had. I am very grateful for their understanding & efficiency in helping me to resolve the situation I find myself in. Their help has aided me immensely, relieving the stress of it all.”
We regularly help with:
- Identity fraud
- Internet and telephone scams
- Faulty and dangerous goods
- Cancellation of contracts or membership agreements
- Problems with repairs or home improvements
Online Support
Information about common consumer issues and how to ask for a refund or make a complaint.
Check if something may be a scam or report a scam online.
Other Support
Take Five is a national campaign that provides information and advice about email, telephone and internet fraud.
Think Jessica provides a list of common scams and how to spot them.
For information about local support for consumer issues, including free law clinics go to Uttlesford Frontline.
You can contact us in several ways – we will respond to messages as soon as we can:
01799 618840
Online advice from
www.citizensadvice.org.uk
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