We’re Hiring: Join Us as Our Head of Operations!
Closing Date: 16th August 2026, 12:00 PM (Noon)
Are you an experienced, adaptable leader with a passion for driving operational excellence in a community-focused charity? Uttlesford Citizens Advice is excited to announce that we are recruiting a Head of Operations to join our dedicated leadership team.
About the Role
This is a pivotal leadership role at the heart of our local charity. Working directly alongside our CEO, the Head of Operations will provide clear, values-led leadership across our organisation, ensuring our frontline advice services run smoothly, effectively, and with maximum impact.
As Head of Operations, you will oversee day-to-day operations, lead operational plans, manage contracts, track performance KPIs, and ensure high standards of operational compliance. You will also directly line-manage key operational staff, including our Office Manager, Training Officer, Supervisors, and Caseworkers. Fostering a supportive and inclusive workplace culture.
Key Details at a Glance
- Hours: Part-Time | 3 days per week (22.5 hours)
- Salary: £38,000 – £40,000 FTE, dependent on experience (pro rata based on a 37.5-hour week)
- Location: Office-based in Saffron Walden (flexible/hybrid working options are available once trained depending on business needs)
- Reporting to: CEO
- Start Date: September 2026
What We offer
At Uttlesford Citizens Advice, we value our team and offer a supportive, family-friendly workplace culture, including:
- Generous Leave: 28 days paid annual leave, including bank holidays (pro rata)
- Flexibility: Flexible working arrangements to support work-life balance
- Wellbeing Support: Free 24/7 confidential access to Telus Health mental health & wellbeing services
- Perks & Expenses: Pension scheme, reimbursed expenses and access to the Charity Workers discount scheme
Who We Are Looking For
We are seeking a candidate educated to degree level (or equivalent professional experience) with significant operational leadership experience within a charity, advice agency, public sector, or similarly regulated setting. You will bring proven experience in line-managing teams, managing operational budgets and contracts, and using data to maintain high quality standards. Crucially, you will share our deep commitment to equality, diversity, and delivering person-centred services to our local community.
How to Apply
Interested in leading operations at an organisation that helps over 4,000 local people every year deal with life’s challenges? We’d love to hear from you.
- Download the Job Pack Here
- Complete Your Application: Please submit a completed application form along with a covering letter directly to recruitment@uttlesfordca.org.uk.
Please Note: We do not accept CVs.
- Application Deadline: 16th August 2026 at 12:00 PM (Noon)
- Interview Process: Shortlisted candidates will be invited to deliver a 10-minute presentation and participate in a 45-minute competency and values-based interview.
Uttlesford Citizens Advice is committed to providing a supportive and inclusive culture. We value diversity and welcome applications from all qualified individuals.
