Thursday 2nd April 2020

In line with Government advice, and to protect the health and wellbeing of our clients, volunteers and staff, we will be restricting our service to telephone support from 18th March until further notice.

You can contact us by phone or email – We work every working day, Monday to Friday – except Bank Holidays.

Please call 01799 618840 and leave your name and number – we will call you back on the same day if your message is received by 3pm. If you are only available at specific times tell us. Please be aware that when we call back our number will be withheld or will appear as private.

You can also contact on or use the email link on our website.

For factsheets giving details of local grocery and prescription delivery services, takeaway services and local community support, or giving information on benefit entitlements, consumer and employment rights, please go to and search the library of services for ‘Covid’.
For online advice – including advice relating to COVID-19 – please go to

If you need information about local support or self refer to local health and well being services visit

For urgent matters relating to housing, speak to Uttlesford District Council on 01799 510510.

If you are worried about debt – speak to your creditors and tell them that you are seeking advice and then contact us.

For urgent court matters call or email the Court.

For urgent advice on employment issues, ACAS can help

We will be recording the information you provide in our client management system. For details on how we use your data, please see our privacy policy  or speak to one of our volunteers when they call back.