1st April 2019
Today we have launched a new service called “Help to Claim” for those who need help to apply for Universal Credit.
We know that many people really struggle to complete the application for Universal Credit, especially if they do not have easy access to a computer. Our new ‘help to claim’ service will support you, whether you need help to get online using our public access computers, verify your identity or gather the evidence you need to make your claim. Our aim is to make sure your application is processed and you get the benefit as quickly as possible.
We will provide the support you need to see you through the process, from submitting your application until you receieve your first full payment. Help is available face-to-face at our offices in Saffron Walden and Great Dunmow (call 01799 618840 for an appointment), by calling a national helpline number, 0800 144 8 444, and online, through webchat and advice content at citizensadvice.org.uk
For more information about the service and how we can help, click here.
For a checklist of items and information you need to make your application for Universal Credit, click here.
If you are already claiming JSA, ESA or Working Tax Credits there is no need to apply for Universal Credit until asked to do so by DWP. For the majority of people it is better to stay on existing benefits, where possible. If you unsure, speak to one of our trained advisers.
If you are worried about having enough money to live on while waiting for your first Universal Credit payment, we can also help with applications for advance payments, check your entitlement to other benefits and offer budgeting and debt advice, if needed. Call 01799 618840 for an appointment.Universal Credit – Help to Claim